Privacy Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

TLC Roasters (“we,” “our,” or “us”) operates the websites https://tlcroasters.org and https://www.flowerpotcafe.org, as well as the Flower Pot mobile applications available for Android and iOS (collectively, the “Services”).

This Privacy Policy applies to all information collected through these Services and explains how we collect, use, disclose, and protect your personal information when you interact with us online or through our mobile apps. By using any of our Services, you agree to the practices described in this Privacy Policy.

 

 

1. Information We Collect

We may collect the following types of information from users of our websites and mobile apps:

  • Personal Information: Such as your name, email address, phone number, or other contact details you provide voluntarily through forms, account creation, or communication with us.

  • Payment Information: If you make a purchase, your payment information is processed securely by our payment processor; we do not store full payment card details.

  • Usage Data: Information automatically collected about your interaction with our Services, such as IP address, browser type, device information, operating system, pages viewed, app usage data, and timestamps.

  • Location Data: If you use our mobile app and grant permission, we may collect approximate location information to provide relevant features such as finding nearby cafés or pickup options.

  • Cookies and Tracking Technologies: We may use cookies, analytics tools, and similar technologies to enhance your experience and analyze site and app usage.

 

 

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain our websites and apps

  • Process your orders, reservations, or other transactions

  • Communicate with you regarding updates, offers, or support

  • Personalize your experience and improve our Services

  • Monitor and analyze usage trends to enhance performance and usability

  • Comply with legal obligations and enforce our policies

 

 

3. How We Share Information

We do not sell your personal information. We may share limited data only in the following situations:

  • Service Providers: With trusted vendors who perform services on our behalf (e.g., hosting, analytics, email delivery, or payment processing) under confidentiality agreements.

  • Legal Requirements: If required to comply with applicable law, regulation, legal process, or government request.

  • Business Transfers: In connection with a merger, sale, or transfer of company assets, your information may be transferred as part of that transaction.

 

 

4. Cookies and Analytics

We use cookies and similar tracking technologies to analyze trends, administer our websites, and track user activity. You can control or disable cookies through your browser or device settings, though some features of the Services may not function properly if you do.

 

 

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

 

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no online or mobile platform is completely secure, and we cannot guarantee absolute protection.

 

 

7. Your Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, or disclose

  • The right to request deletion of your personal information

  • The right to correct inaccurate personal information

  • The right to opt out of the sale or sharing of your data

  • The right to limit use and disclosure of sensitive personal information

To exercise these rights, please contact us at [insert contact email] with the subject line “Privacy Request.” We will respond as required under California law.

 

 

8. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has provided us with personal data, we will delete it promptly.

 

 

9. Links to Other Websites

Our websites and apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any information.

 

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

 

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

amanda@flowerpotcafe.org

https://www.flowerpotcafe.org/contact